Frequently Asked Questions

Where can I find the Terms of Service?

You can find our Terms of Service right here.

Do you offer a free trial?

Yes, test out tech without any strings attached. Simply follow our Get Started guides here.

Do you also offer a solution for video editing?

Yes, with VideoEditor SDK we offer video editing capabilities for Android and iOS. For more information please refer to our VideoEditor SDK page.

Is the editor whitelabeled?

PhotoEditor SDK and VideoEditor SDK are both white-label solutions to provide you a seamlessly integratable editing experience for your users.

Do the different SDK versions for the individual platforms all include the same features?

Yes, we ensure feature parity across platforms. For a complete list of the SDK's tools and features please refer to the features section on our product pages for PhotoEditor SDK and VideoEditor SDK.

Do you guarantee a certain uptime?

Our servers' uptime doesn't affect your use of PhotoEditor SDK as all rendering processes run client-side on the devices of your users.

Are PhotoEditor SDK and VideoEditor SDK customizable and to what extent?

Our editors can be customized in terms of UI with dark and light theming, button-positioning and renaming labels and in terms of content with custom assets like stickers, filters, frames, fonts, etc. For more on that, please refer to the respective sections in our documentations PhotoEditor SDK and VideoEditor SDK.

Can we integrate our own assets (Sticker, Frames, Overlays)?

Yes, absolutely! Please refer to our documentation for more information on that topic.

Which frameworks do you support?

We provide demo repositories for React, React Native, Cordova, Flutter, ionic, Ruby, Ruby on Rails and Angular. Also, we provide a source code plug in for Vue.js. However, we recommend to use the native SDKs for maximum performance and usability.

Can I make use of frameworks for cross-platform development to avoid buying licenses for several platforms instead of just one?

We offer a wrapper for React Native and examples for a couple of others. You can find those on our developers page. As our forte lies in working with native environments as opposed to hybrid-frameworks, we can't offer full support for all framework options out there. However, we will always help you to the best of our ability. Also, to ensure full compatibility in all cases you will need to have a license for every platform you want to use the SDKs on.

How does the integration process work?

You can find all the details on how to integrate our editors for all available platforms in the respective documentations for PhotoEditor SDK and VideoEditor SDK.

Do you offer technical support and if so, where can I find it?

We provide two different levels of technical Support for our different plans. Depending on the plan selected, support consists of a ticket-based service desk or enterprise support via a private Slack-channel. Have a look at our Pricing to choose the best option for your project.

Do I need a paid account to receive support?

Generally yes. However, we understand that you need to implement and test our SDKs before you can make your decision on whether we are the right solution for your project. To receive assistance, just visit our trial support here. We'll be glad to help.

What is the purpose of the Server version of PhotoEditor SDK?

PhotoEditor SDK for Android, iOS and HTML5 work completely client-side. However, high-resolution image editing or bulk processing require more computing power than most devices can provide - that's where our Server SDK comes in. It delivers the same speed and quality in user experience as our native SDKs. At the same time it ensures that your users don't have to compromise on image quality for their photo prints or give up their time to repeat the same editing steps over and over.

Who provides the server for the use of the Server SDK?

We deliver the software component - you provide the actual server. Our Server SDK enables you to disburden your users' devices of taxing rendering such as high-resolution image editing operations and bulk processing and use a more powerful machine instead.

Can my users edit their photos using PhotoEditor SDK when they are offline?

As the editor works client-side, a permanent internet connection isn't necessary for the editor to run properly. Once the device reconnects, available updates can be installed and the export tracking will be communicated. However, if you require the SDK to work in a purely offline environment please contact us our sales team to request an offline license.

My login for the Support Portal does not seem to work.

Please note that we use Atlassian's Jira to help us organize and work on your support requests. Since, your customer dashboard and the Jira Support Portal do not share a single sing-on, you just need to sign up separately.

Where can I find my license keys?

You can find your license key in your personal dashboard. Simply add your app identifiers, download the file, drop it into the SDK and you are good to go.

How can I add features or platforms to my existing subscription?

Please email us at sales@img.ly. We are happy to take care of the upgrade for you.

Can I use my paid license for my testing environment as well as the production environment?

Yes, you can add multiple app identifiers per license to allow for this.

For how many products is my PhotoEditor SDK or VideoEditor SDK license valid?

Each subscription and its respective license keys are valid for one commercial product instance only. If you have multiple use cases or multiple product instances you want to use our editors for, please contact us so we can discuss your requirements and find the perfect solution for you.

Will my subscription renew automatically?

Yes, unless otherwise contracted, every license renews itself by an additional year or month, depending on the performance period interval you chose. You can cancel monthly contracts a week and yearly contracts one month before the end of the performance period. For more on that please, refer to our Terms of Service.

Why do you only offer licenses for PhotoEditor SDK and VideoEditor SDK on a subscription basis?

To ensure high performance, we continually maintain and further improve our SDKs. We also provide ongoing support for our editors to guarantee technical compatibility with new devices and browsers of all kinds. We create long-lasting and mutually beneficial business relationships with our customers instead of just selling a product. That's why we chose a subscription model over a one-time fee.

What kind of data is transmitted to your servers?

The number of exported images or videos as well as a verification of a license's validity are the only information sent to our servers. No images, videos, or personal data is being handled or gathered in any way. For more information please refer to our Privacy Policy.

Why are you offering native SDKs for mobile?

Our goal is always to deliver the best and smoothest user experience possible for all of our products. Providing native SDKs for Android and iOS is therefore the logical consequence to ensure top-of-the-line quality for your users.

What is included in an Enterprise License?

An Enterprise license comes with turned-off server communication, and custom license terms. On top of that, there are additional options for an Enterprise subscription that you can find on our Pricing page.

Why do I need Enterprise Support?

If you require direct responses to questions and prioritization of your issues, our Enterprise support is for you. It provides direct access to our developer teams through a private slack channel.

When do I need a Reseller License?

A Reseller license is meant for use cases in which our editors are being made available to your customer's clients to be used in their products. A good example of this are website builders that allow the end-user to implement one of our editors into their websites.

When do I need Custom License Terms?

In case you have individual requirements regarding license terms governing contracts with vendors and partners - like many larger companies do - and therefore can't agree to parts of our Terms of Service. Simply reach out to our sales team through our contact form and we'll get in touch with you.

What is included in a Service Level Agreement?

We offer Service Level Agreements to our Enterprise customers to accommodate their specific business and support requirements. Service Level Agreements may include guaranteed uptime of our services, guarantees of specific response times for technical support requests, etc.

Which methods of payment do you offer?

For our Business and Small Business plan, we only offer monthly and yearly payments via an automated debit to your credit card. For our Enterprise customers, we also offer payments via wire transfer.

How can I cancel my subscription?

You can contact us through our Service Desk or send an email to sales@img.ly to cancel your subscription. Please keep the cancellation period in mind, notifying us at least one month (one week in case of a monthly Subscription Term) before the end of your current Subscription Term.