Support by developers, for developers
IMG.LY exists to help developers build outstanding creative experiences. We are here to help your team in whatever way possible.
What our support includes
Direct help from the engineers who build CE.SDK, with guaranteed response times and a developer community ready to answer your questions.
Fast-improving technology
We regularly release new features and improvements to help you stay ahead of industry shifts.
Developer to developer
Get help directly from the expert developers who built and continually improve our technology.
1 business day guarantee
We usually respond within a few hours, with a guaranteed response within one business day.
Priority tech support
Optimal response times through prioritization of technical enquiries over non-technical ones.
Support hours
Monday through Friday, 9 am to 6 pm CET, excluding German public holidays.
Support fact sheet
Download our support fact sheet (PDF) for full details on response times, SLAs, and what’s covered.
What our customers say
Integrating IMG.LY’s editor meant we didn’t have to build or maintain a complex editing layer ourselves. That kept our team focused on our core AI ad engine and saved us countless development hours — while still giving our customers the ability to polish and customize creatives at scale.
Hikari Senju
CEO, Omneky
With IMG.LY we built a central creative portal that now powers over 140 dealer campaigns across multiple automotive brands. Before this, asset creation was slow and inconsistent.
Martin Röhr
Product Owner, Digitas
By embedding IMG.LY’s editor we were able to hit key RFP requirements and deliver a template-based creative experience that now serves 1,000+ customers. It helped us win more deals and exceed enterprise expectations without needing to hire dedicated design teams.
Rob Driscoll
Director of PM, Optimizely
Since integrating IMG.LY’s editor, we now deliver 30,000+ ad creatives per month, dramatically shorten time-to-launch, and help our clients cut design spend by up to $10,000 per month.
Logan Welbaum
Founder, Plai
Our customers create over a million personalized postcards each year choosing from over hundreds of templates with IMG.LY’s SDK. It’s the only solution that allows us to build our own specialized, on-brand UI that integrates seamlessly with our platform.
Jeanine Zaalberg
Product Manager, SwissPost
From a developer’s perspective, the most powerful feature of the photo editor is the integration process. It was completely flawless, quick, and easy to integrate.
Stefano Fornari
CTO, Funambol
We compared IMG.LY SDK with other solutions and found that it would be the best fit for us since it provides all the features that are crucial for our use case.
Carem Pereira
SCRUM Manager, HP
Ready to get started?
Explore our docs to get going right away, or reach out to the sales team when you’re ready for the next steps.