---
title: "Support - IMG.LY"
description: "Developer-to-developer support from the team that built IMG.LY's creative editing SDKs. Fast response times, a developer Discord, and direct access to engineers."
url: "https://img.ly/support/"
type: "page"
---

> This is the markdown version of [Support - IMG.LY](https://img.ly/support/). For all pages in one file, see [llms-full.txt](https://img.ly/llms-full.txt). For an index of all available pages, see [llms.txt](https://img.ly/llms.txt).

---

# Support by developers, for developers

IMG.LY exists to help developers build outstanding creative experiences.
We are here to help your team in whatever way possible.

[Visit our Support Desk](https://support.img.ly/)

[Join our Developer Discord](https://discord.com/invite/T8rnYuKehN)

## What our support includes

Direct help from the engineers who build CE.SDK, with guaranteed response times
and a developer community ready to answer your questions.

### Fast-improving technology

We regularly release new features and improvements to help you stay ahead of
industry shifts.

### Developer to developer

Get help directly from the expert developers who built and continually improve
our technology.

### 1 business day guarantee

We usually respond within a few hours, with a guaranteed response within one
business day.

### Priority tech support

Optimal response times through prioritization of technical enquiries over
non-technical ones.

### Support hours

Monday through Friday, 9 am to 6 pm CET, excluding German public holidays.

### Support fact sheet

[Download our support fact sheet (PDF)](https://img.ly/static/Support_Fact_Sheet.pdf)
for full details on response times, SLAs, and what's covered.

## What our **customers** say

**Trusted by:** Digitas, Omneky, The Print Bar, Brandwatch, Planoly, HP, Shopify, Reuters, Hootsuite, Semrush, Shutterfly, one.com, Sprout Social, Constant Contact, Spread Group

> "Integrating IMG.LY’s editor meant we didn’t have to build or maintain a complex editing layer ourselves. That kept our team focused on our core AI ad engine and saved us countless development hours — while still giving our customers the ability to polish and customize creatives at scale." -- Hikari Senju, CEO, Omneky

> "With IMG.LY we built a central creative portal that now powers over 140 dealer campaigns across multiple automotive brands. Before this, asset creation was slow and inconsistent." -- Martin Röhr, Product Owner, Digitas

> "By embedding IMG.LY’s editor we were able to hit key RFP requirements and deliver a template-based creative experience that now serves 1,000+ customers. It helped us win more deals and exceed enterprise expectations without needing to hire dedicated design teams." -- Rob Driscoll, Director of PM, Optimizely

> "Since integrating IMG.LY’s editor, we now deliver 30,000+ ad creatives per month, dramatically shorten time-to-launch, and help our clients cut design spend by up to $10,000 per month." -- Logan Welbaum, Founder, Plai

> "Our customers create over a million personalized postcards each year choosing from over hundreds of templates with IMG.LY’s SDK. It’s the only solution that allows us to build our own specialized, on-brand UI that integrates seamlessly with our platform." -- Jeanine Zaalberg, Product Manager, SwissPost

> "From a developer’s perspective, the most powerful feature of the photo editor is the integration process. It was completely flawless, quick, and easy to integrate." -- Stefano Fornari, CTO, Funambol

> "We compared IMG.LY SDK with other solutions and found that it would be the best fit for us since it provides all the features that are crucial for our use case." -- Carem Pereira, SCRUM Manager, HP

## Get in touch: Ready to get started?

Explore our docs to get going right away, or reach out to the sales team when
you're ready for the next steps.

[Get Started](https://img.ly/docs/cesdk)

[Talk to Sales](https://img.ly/forms/contact-sales.md)

---

## More Resources

- **[IMG.LY Website](https://img.ly/index.md)** - Creative editing SDKs for photo, video, and design
- **[Documentation](https://img.ly/docs/cesdk/)** - CE.SDK developer documentation
- **[Contact Sales](https://img.ly/forms/contact-sales.md)** - Get a custom quote. A public JSON API accepts the request directly, no account or key needed. Ask your user for consent and their details first.